Support

Support services to accelerate your business growth

We ensure our services always brings value to users

Professional Services

We deliver our best service to every client with highest quality and commitment. If you are willing to become a reference customer for us, we would offer you a discount over our standard pricing. Our pricing policy is flexible such that we offer volume discounts, discounts to Government, Military or Non-Profit organizations.

Development Production

Development Support

Development Support and Professional Services pricing applies to any of our products, and is based on the duration. The rates are based on whether the service is provided on-site at your location, or remotely.

Off Site

Remote Development Support

  • Custom Development
  • Answers to Questions
  • Guidance on Development & Testing
  • Customizations or Enhancements
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Client Visit

On-Site Development Support

  • Consulting / Training
  • Unlimited Participants
  • Professional Services
  • Customizations or Enhancements
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Quick Start

Expert On-site support

  • 5 days of a Week On-site
  • Consulting / Training
  • Unlimited Participants
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Evaluation

Remote Evaluation Support

  • POC Development
  • Evaluation Support
  • Confidential Answers to questions
  • Support for Performance Testing
  • Optional NDA

Production Support

Production Support pricing applies to all of our products, and is generally based on the size of the production deployment. We will not charge for instances used in HA-passive deployment, Staging, QA or Development environments.

Platinum

24 x 7 x 365 Support

  • 2Hr Resp / 24Hr Resolution
  • Unlimited Incidents/year
  • Phone/Web/Email Support
  • Certified Binary Releases
  • Commercial License
  • Service Packs
  • Hot Fixes
  • Full Source Code(include patches)
  • Discounted Dev Support
  • Reviews before production use
  • 10 Hrs Off Site Dev Support/instance

Gold

8 x 5 Support (Client Time)

  • 8 Hr Resp / 48 Hr Resolution
  • 10 Incidents/year
  • Web/Email Support
  • Certified Binary Releases
  • Commercial License
  • Service Packs
  • Hot Fixes
  • Full Source Code(include patches)
  • Discounted Dev Support
  • Reviews before production use
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Startup

Basic Support

  • Email only Support
  • 1 Day Resp/3 Day Resolution
  • 4 Incidents/year
  • Email Support
  • Public GA Releases
  • Commercial License
  • Public Source Code
  • Limited to 2 Nodes per Customer
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Community

Public Forum based Support

  • Public Support Forums
  • No Service Level Agreement
  • Public GA Releases
  • Affero GPL License
  • Public Source Code
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Platinum

24 x 7 x 365 Support

  • 2Hr Resp / 24Hr Resolution
  • Unlimited Incidents/year
  • Phone/Web/Email Support
  • Certified Binary Releases
  • Commercial License
  • Service Packs
  • Hot Fixes
  • Full Source Code (including patches)
  • Discounted Dev Support
  • Reviews before production use
  • 10 Hrs Off Site Dev Support/instance

Gold

8 x 5 Support (Client Time)

  • 8 Hr Resp / 48 Hr Resolution
  • 10 Incidents/year
  • Web/Email Support
  • Certified Binary Releases
  • Commercial License
  • Service Packs
  • Hot Fixes
  • Full Source Code (including patches)
  • Discounted Dev Support
  • Reviews before production use
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The API Director product is commercial closed-source software. Thus the pricing will include a one-time license fee and an annual support subscription. Please contact us for more details

Request Information

The AS2 and File Exchange Gateway products are commercial closed-source products of AdroitLogic. Thus the pricing will include a one-time license fee and an annual support subscription based on the features enabled. Please contact us for more details

Request Information
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